Frequently Asked Questions.
How do I get into the building?
Welcome! Please press 1 followed by the green button on the intercom system and wait for the buzzer.
Where are you located?
We are located at 5825 Myrtle Ave #2B, Ridgewood, NY, between Citizens Bank and The Closet Outlet. Our door is located on Forest Ave and our studio is on the 2nd floor with no elevator. We apologize for any inconviences this causes.
How can I get there via train?
We are located close to the L train off of the Halsey stop (0.3 mile walk) or the M train off of the Forest Ave stop (0.4 mile walk). It is a less than 10 minutes walk from either stop.
I am brand new Pilates. Where should I start?
We recommend starting with the Pilates Essentials/Beginner’s Level class or a private session to help you become more familiar and comfortable with Pilates equipment and terminology.
How do I sign up for a class?
We use a booking system called Momence which is how you can buy and book your class. Check out our pricing tab to buy a class or our schedule tab to book a class.
What do I need to bring and wear?
You can wear anything you are comfortable moving in, ideally with no zippers to protect our equipment. You can wear socks, grippy socks, or be barefoot for all of our classes. If your socks are not grippy on the bottom, they may be slippery and may need to be removed for some exercises. You can bring a water bottle and towel as well.
What is the late policy?
Late entrance to your class is not allowed past 10 minutes of the start time of your class. Late entrance disrupts the flow of class and the warm up is important for your safety so please do your best to show up to your class on time.
What is the Waitlist?
Adding yourself to the waitlist will ensure your spot if there is a cancellation. If a spot opens up, you will be automatically added to the class up to three hours before the class starts. If you are no longer able to attend, you need to remove yourself from the waitlist 24-hours before the scheduled class time. If you are added to the class, the 24-hour cancellation policy does apply.
What does open level mean?
Open level means welcome to all. Most of our classes are open level so all students can join regardless if you are a beginner or experienced mover. Check out our class descriptions to see what classes are and are not open level. If you have an injury or condition that may affect your movement and participation in group classes, it is your responsibility to communicate with the studio and your instructor so that we can make proper accommodations and recommendations for appropriate session or modifications.
What is the cancellation policy?
We have a 24-hour cancellation policy. If you cancel more than 24 hours before your class, you get your full credit back into your account. If you cancel less than 24 hours before your class, this credit is forfeited and charged in full.
When should I arrive?
All of our classes are 55 minutes long so there is only 5 minutes between classes for transition time. Please do not arrive more than 5 minutes before your class as the class before you is still going on.
Any other questions?
Reach out to us! Visit the contact us page for our phone number or email with any other questions, comments, or concerns.